Antecedents and consequences of environmental stewardship in boundary-spanning B2B teams
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چکیده
منابع مشابه
Antecedents and consequences of environmental stewardship in boundary-spanning B2B teams
The authors examine antecedents and consequences of environmental stewardship in frontline business-tobusiness teams. On the basis of data from members of 34 teams organized into regional networks, they demonstrate the differential impact of team environmental stewardship on customer satisfaction ratings and sales. Furthermore, the results reveal lagged individual-level effects of autonomy and ...
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ژورنال
عنوان ژورنال: Journal of the Academy of Marketing Science
سال: 2009
ISSN: 0092-0703,1552-7824
DOI: 10.1007/s11747-009-0138-0